The work to create loyal customers is not done by an annual
customer analysis. If you want to strengthen your customers'
loyalty, you will have to look at your company's ability to create
perceived value throughout the Customer Life Cycle.
We help you uncover the most important touch points between your
company and the customers. On the basis of a touch point analysis,
we are able to evaluate which type of customer knowledge your
organisation need and how you it can be used actively in order to
optimise the customer experience.
The Customer Life
Cycle is divided into 6 different phases and each are characterised
by their individual commercial challenge and action. Read more
about these phases by clicking on the model of the Customer Life
Instead of trying to guess how you can strengthen the customer
experience and increase your earnings, we recommend that you ask
your customers. In that way you can target you efforts based on
concrete knowledge and not by previous experiences and gut
We always advice our customers based on knowledge, and we work
according to a well-proven 5 step process. Our work process
ensures that you have the right foundation when you are going to
implement customer-oriented changes in your company.
Read about the challenges we can help you with.
Get an overview of our solutions.
See our customer cases and statement.
Loyalty Group A/S | Smedeland 30 | 2600 Glostrup | Telefon +45 70 25 26 27 | firstname.lastname@example.org