If you want loyal customers, you have to look at the ability of
your company to create value through The Cutomer Life Cycle - from
the very first customer meeting to an eventual customer exit. We
can help you gain an overview of the most significant customer
touch points and also make sure you obtain the necessary knowledge
about how you increase value for your customers at all stages. We
divide The Customer Life Cycle in six stages that are characterized
by specific commercial challenges.
It is expensive and time consuming to acquire new customers. We
help you attract the right customers and ensure that as few as
possible are lost in the sales process.
It is important to align expectations in the beginning of the
cooperation. We help you uncover and align customer expectations in
order to create optimal value.
It is important to constantly develop the relationship with your
customers. We give you the answer to how you can strengthen the
relationship and use the potential for added sales.
Which of your customers are considering switching to your
competitor? We monitor customer attitude so you can react before it
is too late.
The moment of truth in a customer relationship is when a crisis
arises. We help you manage and prevent customer complaints as well
as to act wisely when the crisis is a reality.
When your customers choose to leave, you can try to win them
back or tactfully end the relationship. We help you make the right
decision and rightfully execute it.
Read about the challenges we can help you with.
Get an overview of our solutions.
See our customer cases and statement.
Loyalty Group A/S | Smedeland 30 | 2600 Glostrup | Telefon +45 70 25 26 27 | firstname.lastname@example.org