Book Reviews

Here you can find our reviews of books which we think are relevant for all who work with customer relations.

You can find more information in our white papers and in our article archive.

Title Author Publisher Release Pages Language
The Customer Rules Lee Cockerell Profile Books 2013 189 English
Amaze Every Customer Every Time Shep Hyken Greenleaf Book Group Press 2013 235 English
Crowning the Customer Feargal Quinn O'Brien Press 1990 , re-released 2006 160 English
Raving Fans Ken Blanchard & Sheldon HarperCollins Publishers 2011 127 English
The DNA of Customer Experience Colin Shaw Palgrave Macmillan 2007 288 English
Build Your Customer Strategy James G. Barnes Wiley 2006 224 English