Customer Complaints Are a Gift

The lecture "Customer Complaints Are a Gift" challenges the traditional view on customer complaints as a necessary evil, which preferably should be avoided . Customer complaints offer a unique opportunity to strengthen the relationship with your customers - Before they leave in favor of your competitors. Get inspiration to handle the complaints professionally and quantify the financial benefit of the effort.

The lecture highlights:

  • Introduction to the topic customer complaints and purpose of the day
  • Facts about complaint handling and the typical challenges
  • Presentation of examples of good and bad customer service
  • Examples of the financial value of good complaint handling
  • Inspiration to an efficient process for customer complaint handling
  • Final recommendations and handouts for inspiration

Target  Audience: The lecture is targeted managers, team managers and coordinators in customer service.

Duration: 1 hour (including questions).

Location: The lecture will be held at your company unless otherwise agreed.

Lecturer: The lecture will be held by a senior advisor from Loyalty Group.

Contact Nitin Ruparelia on e-mail or by phone +45 70 25 26 27 for pricing and additional information about the lecture.

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