New Management Goals in Customer Service

The lecture "New Management Goals in Customer Service" challenges the traditional goals and objectives in customer service with a unilateral focus on short waiting times and fast handling. Customer service plays a key role in developing and maintaining relationships with customers. Focus should therefore be on ensuring that customers get a good experience and that their problems are solved - regardless of the time it takes. Get inspiration to strengthen both efficiency and customer satisfaction.

The lecture highlights:

  • Introduction to the topic management goals in customer service
  • Facts about customer service and the typical challenges
  • Presentation of examples of good and bad customer service
  • Examples of the financial value of creating good customer experiences
  • Inspiration for individual customer handling on the basis of 1:1 knowledge
  • Suggestions of new goals and motivation of the employees
  • Final recommendations and handouts for inspiration

Target Audience: The lecture is targeted managers, team managers and coordinators in customer service.

Duration: 1 hour (including questions).

Location: The lecture will be held at your company unless otherwise agreed.

Lecturer: The lecture will be held by a senior advisor from Loyalty Group.

Contact Nitin Ruparelia on e-mail nr@loyaltygroup.dk or by phone +45 70 25 26 27 for pricing and additional information about the lecture.

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