New Management Goals in Customer Service

The lecture "New Management Goals in Customer Service" challenges the traditional goals and objectives in customer service with a unilateral focus on short waiting times and fast handling. Customer service plays a key role in developing and maintaining relationships with customers. Focus should therefore be on ensuring that customers get a good experience and that their problems are solved - regardless of the time it takes. Get inspiration to strengthen both efficiency and customer satisfaction.

The lecture highlights:

  • Introduction to the topic management goals in customer service
  • Facts about customer service and the typical challenges
  • Presentation of examples of good and bad customer service
  • Examples of the financial value of creating good customer experiences
  • Inspiration for individual customer handling on the basis of 1:1 knowledge
  • Suggestions of new goals and motivation of the employees
  • Final recommendations and handouts for inspiration

Target Audience: The lecture is targeted managers, team managers and coordinators in customer service.

Duration: 1 hour (including questions).

Location: The lecture will be held at your company unless otherwise agreed.

Lecturer: The lecture will be held by a senior advisor from Loyalty Group.

Contact Nitin Ruparelia on e-mail or by phone +45 70 25 26 27 for pricing and additional information about the lecture.

Your challenges

Read about the challenges we can help you with.


Client cases

See our customer cases and statement.


Contact us

Contact us for a dialogue about your needs.