Expectation management is the key to success

The lecture "Expectation management is the key to success" challenge the Sales Organizations often short-termed focus on closing deals with promises the delivery organization subsequently is unable to meet. Sales Organizations should focus more on managing customer expectations and ensure good and consistent customer experience. Get inspiration for effective expectation management and create the foundation for increased customer loyalty and profitability.

The lecture highlights:

  • Introduction to the topic expectation management in Sales
  • Facts about the typical challenges in terms of expectation management
  • Focus on the business value of effective expectation management
  • Inspiration to achieve greater consistency in the customer experience
  • Good and bad examples of expectation management in practice
  • Final recommendations and distribution of  inspirational material

Target Audience: The lecture addresses the company's sales management and other stakeholders for optimization and development of sales.

Duration: 1 hour (including questions).

Location: The lecture will be held in your company, unless otherwise agreed.

Lecturer: The lecture will be held by a senior consultant from Loyalty Group.

Contact Nitin Ruparelia on e-mail nr@loyaltygroup.dk or by phone +45 70 25 26 27 for pricing and additional information about the lecture.

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