Customer centricity across the enterprise

The lecture "Holistic customer centricity" challenges the traditional silo division of the company. The basis for improved customer loyalty is that all departments have a common customer understanding and cross-sector cooperation to create the best experience for the customers. Get inspiration to coordinate efforts and strengthen customer orientation across your business.

The lecture highlights:

  • Introducing the topic "Holistic customer centricity" and the purpose of the mindset
  • Facts about the barriers to optimal collaboration across the business
  • Focus on the business value of an increased customer centricity
  • Inspiration for enhancing the customer experience on the basis of a common knowledge base
  • Examples of companies that work with holistic customer centricity
  • Final recommendations and  distribution of  inspirational material

Target Audience: This course is for the company's top management.

Duration: 1 hour (including questions).

Location: The lecture will be held in your company, unless otherwise agreed.

Lecturer: The lecture will be held by a senior consultant from Loyalty Group.

Contact Nitin Ruparelia on e-mail or by phone +45 70 25 26 27 for pricing and additional information about the lecture.

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