Loyal employees - the foundation of loyal customers

The lecture "Loyal employees - the foundation of loyal customers" challenge management's lack of focus on involving and motivating employees in the work to create a more customer-centric company. There is a direct correlation between satisfied and loyal employees, loyal customers and the company's ability to generate higher earnings. Get inspiration to increase employee loyalty and motivate them to make an extra effort facing customers.

The lecture highlights:

  • Introduction to the topic of employee loyalty and purpose of the topic
  • Facts about the relationship between employee and customer loyalty
  • Examples of the business value of increased employee loyalty
  • Inspiration to strengthen the involvement and motivation of employees
  • Examples of the value of increased customer orientation among employees
  • Final recommendations and distribution of  inspirational material

Target group: The lecture addresses the company's top management.

Duration: 1 hour (including questions).

Location: The lecture will be held in your company, unless otherwise agreed.

Lecturer: The lecture will be held by a senior consultant from Loyalty Group.

Contact Nitin Ruparelia on e-mail nr@loyaltygroup.dk or by phone +45 70 25 26 27 for pricing and additional information about the lecture.

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