Focus: To ensure organisational motivation and commitment to customer development
  • Organisational self-awareness of the lack of customer centricity
  • Organisational self-image test - customer priorities versus "what we thought…"
  • Production of prioritized action plans for improved customer focus

Senior management + function managers + employees


7 hours incl. 2x15 min. & 1x45 min. breaks

Your challenges

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Client cases

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